1. Overview

We want you to feel confident and delighted with every piece you order from Tifae. This Returns & Refunds Policy explains when and how you can return items, request an exchange, or receive a refund for purchases made on www.tifae.com.

This policy applies only to orders placed directly through our official online store. If you purchased Tifae items through another retailer or marketplace, please refer to their returns policy.

2. Return window

You may request a return within 14 days from the date you receive your order, unless a different period is required by applicable local law.

• The 14-day period starts from the day your package is marked as delivered.
• To be eligible, you must contact us within this 14-day window and follow the steps in the “How to request a return” section.

3. Conditions for returns

To qualify for a return or exchange, items must meet all of the following conditions:

• Unworn and in new, resaleable condition.
• Free from signs of wear, scratches, dents, or damage.
• Returned with all original packaging, tags, pouches, certificates, and any free gifts received with your order.
• Not altered, resized, or repaired by a third party.

For hygiene reasons, certain items (for example, earrings or body-contact items) may only be returned if they are still sealed and have not been tried on, unless they are faulty.

4. Non-returnable items

Unless required by law, the following items are generally non-returnable:

• Gift cards or e-gift cards.
• Personalised, engraved, or custom-made pieces.
• Items sold as final sale or marked “non-returnable” at the time of purchase.
• Certain hygiene-sensitive items (such as earrings), if tried on or the seal is broken.

If a non-returnable item arrives damaged or faulty, please contact us – we will review the situation in line with our “Faulty or damaged items” section.

5. How to request a return

To request a return or exchange, please follow these steps:

• Step 1 – Contact us
  Email us at info@tifae.com or use the form on our Contact Us page. Include your order number, the item(s) you wish to return, and the reason.
• Step 2 – Wait for approval
  Our team will confirm whether your request is eligible under this policy and provide return instructions, including the return address and any reference you should put on the parcel.
• Step 3 – Prepare your package
  Carefully pack the item(s) in their original packaging with all accessories, tags, and documentation included.
• Step 4 – Ship your return
  Send your parcel using a trackable shipping service. Unless otherwise advised, you are responsible for the cost of return shipping and for keeping proof of postage.

We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged in transit when being returned to us.

6. Refunds

Once we receive your return, we will inspect the item(s) to confirm they meet our return conditions. If approved, your refund will be processed as follows:

• Refunds are issued to the original payment method used at checkout, unless otherwise agreed.
• We will process eligible refunds within a reasonable time after your return is received and approved. The exact posting time may vary depending on your bank or payment provider.
• Original shipping fees (if any) are generally non-refundable, unless the return is due to an error on our side or a faulty item.

If your return does not meet our conditions (for example, signs of wear or missing components), we may contact you to discuss options. In such cases, we may return the item(s) to you without issuing a refund.

7. Exchanges

We may be able to offer an exchange for a different size, colour, or another item of similar value, subject to availability.

• Please state clearly in your return request whether you prefer a refund or an exchange.
• If the requested exchange item is not available, we may issue a refund instead.
• In some cases, the fastest option is to place a new order and return the original item for a refund.

8. Faulty or damaged items

We carefully inspect our pieces before shipping. If you receive an item that is damaged, faulty, or not as described, please contact us as soon as possible.

• Email info@tifae.com with your order number, a description of the issue, and clear photos or videos showing the problem.
• After reviewing, we may offer a replacement, repair, or refund, depending on the nature of the issue and applicable consumer protection laws.
• For confirmed faulty items, we may cover reasonable return shipping costs, in line with our instructions.

9. Late or missing refunds

If you have been notified that your refund has been processed but you have not seen it on your account after a few working days:

• First, check with your bank or payment provider, as it may take additional processing time.
• Then, review your account statement again a few days later.
• If you still do not see the refund, please contact us at info@tifae.com so we can assist.

10. Order changes & cancellations

If you wish to cancel or change your order, please contact us as soon as possible after placing it.

• We can only modify or cancel orders that have not yet entered the packing or shipping process.
• If your order has already been shipped, you may still be able to return it in accordance with this policy once it arrives.

11. Changes to this policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, communicate changes on the Site or by email.

12. Contact us

If you have any questions about this Returns & Refunds Policy or need help with a specific order, please contact us:

1. Introduction

At Tifae, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Please read it carefully so you understand how your personal data is handled when you use our website and services.

2. Who we are

This website is operated by Tifae Group Ltd, a private limited company incorporated in England and Wales.

• Company name: TIFAE GROUP LTD
• Company number: 16590226
• Place of incorporation: England and Wales

3. Personal data we collect

We may collect and process the following categories of personal data about you:

3.1 Information you provide directly

• Account details – name, email address, password, and any profile information you choose to add.
• Order details – billing address, shipping address, contact phone number, items purchased, and order history.
• Customer support – messages you send us, feedback, and any attachments (such as photos of items).
• Marketing preferences – your choices about receiving newsletters, updates, and offers.

3.2 Information collected automatically

• Technical data – IP address, browser type, device type, operating system, time zone setting, and approximate location (country/region).
• Usage data – pages you visit, products you view, search queries, clicks, and how you interact with the Site.
• Cookies & similar technologies – small files stored on your device to remember your preferences, keep you logged in, and help us understand how the Site is used.

4. How we use your personal data

We use your personal data only when we have a valid legal basis to do so. In particular, we may process your data for the following purposes:

• To process and fulfil your orders – including taking payment, arranging shipping, and sending order updates.
• To provide customer service – answering your questions, handling returns, and resolving issues.
• To manage your account – enabling you to log in, view past orders, manage addresses, and update preferences.
• To improve our Site and products – analysing traffic and usage patterns to make our website more intuitive and our collections more relevant.
• To send you marketing communications – where permitted and in line with your preferences, such as newsletters, offers, and new releases.
• To prevent fraud and keep the Site secure – protecting our business, our customers, and our payment systems.
• To comply with legal obligations – for example, keeping records for tax and accounting purposes.

5. Legal bases for processing

For visitors and customers in the United Kingdom or European Economic Area, we rely on the following legal bases under the UK GDPR / GDPR:

• Contract – when processing is necessary to perform a contract with you (for example, fulfilling your order).
• Legitimate interests – for purposes such as improving the Site, preventing fraud, and running our business in a responsible way, as long as your rights and interests do not override those interests.
• Consent – for certain marketing communications and optional cookies, where we ask for your permission.
• Legal obligation – when we must process data to comply with laws, such as tax, accounting, or consumer protection rules.

6. Cookies and similar technologies

We use cookies and similar technologies to make our Site work properly, remember your preferences, and understand how visitors use our pages.

• Strictly necessary cookies – required for core functions such as shopping cart, checkout, and account login. These cannot be switched off in our systems.
• Performance & analytics cookies – help us understand how visitors use the Site, so we can improve usability and design.
• Functionality cookies – remember your preferences (such as language or region).
• Marketing cookies – may be used to deliver relevant adverts or measure the effectiveness of campaigns.

Where required by law, we will ask for your consent before setting non-essential cookies. You can manage your cookie preferences through your browser settings and, where available, our cookie banner or settings tool.

7. How we share your personal data

We do not sell your personal data. We may share your information with trusted third parties only when necessary for the purposes described in this policy:

• Service providers – such as website hosting, payment processing, order fulfilment, logistics and delivery partners, IT support, and email or marketing platforms.
• Professional advisers – including lawyers, accountants, auditors, and insurers, where reasonably necessary.
• Authorities and regulators – when we are required to do so by law or to protect our rights, property, or the safety of our customers or others.
• Business transfers – if we undergo a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, subject to appropriate safeguards.

8. International data transfers

We are based in the United Kingdom, and some of our service providers may operate in other countries. This means your personal data may be transferred to, and processed in, countries outside your own jurisdiction, including outside the UK or EEA.

Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection, for example by using standard contractual clauses approved by the European Commission or UK authorities, or by working with providers in countries that have been formally recognised as providing an adequate level of data protection.

9. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order and transaction records are typically kept for several years to comply with tax, accounting, and consumer law requirements.
• If you have an account, we keep your account information while your account remains active. You may request deletion, subject to our legal obligations to retain certain data.
• Data used for marketing will be kept until you withdraw your consent or opt out of such communications.

10. Your rights and choices

Depending on your location and applicable law (for example, UK GDPR / GDPR), you may have the following rights regarding your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data, in certain circumstances.
• Right to restriction – to ask us to limit how we use your data, in certain cases.
• Right to data portability – to receive certain data in a structured, commonly used format and to transmit it to another controller.
• Right to object – to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent – where we process your data based on consent, you may withdraw that consent at any time.

You can exercise these rights by contacting us using the details provided in the “Contact us” section below. We may need to verify your identity before responding to your request.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

11. Children’s privacy

Our Site and products are not directed at children, and we do not knowingly collect personal data from anyone under the age of 16. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to delete it.

12. How we protect your data

We use technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include, for example, the use of secure connections (HTTPS), access controls, and internal policies.

However, no system or transmission of data over the internet can be guaranteed to be 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

13. Links to other websites

Our Site may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as a banner on the Site or an email notification).

15. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or your personal data, please contact us: